![]() ![]() Review collected by and hosted on G2.com. The provider of the program has avoided the often-used, and tiresome repeated yearly payment, and have used the more acceptable one-time payment for the use of the program, and in addition the program support-services have shown to be fast and reliable.Īs the result of the analysis and evaluation given above, I expect the program will be extremely popular and the leading program complex in this category, and even more when the small prob-lems mentioned and a few inaccuracies have been solved and corrected in an update or in a later version of the program. In any case, however, the pre-view feature will still work.Įxcept for this and some minor problems, and problems that might be easily solved in an update, the program offers very effective searches.Īn extensive User Guide is attached to the program, and it is strongly recommended to study this guide due to the many advanced features offered. Unfortunately, the double click feature concerning search of Mails requires that Outlook is running in the background and in addition opened before opening Lookeen. ![]() ![]() The program offers the search of a great number of mail and documents versions, and provide a practical fast and smart one-click preview of your different documents and a double-click for full views. The versatile program offers a great number of impressive features, and it is therefore important to study the program closely and select the features you need in your daily life. Therefore, it was necessary for me to find another program provider, and after a general search, I have found “Lookeen” which I now use as my standard desktop search program. Even a letter to the CEO have been unanswered for months. Lately the program support-service has deteriorated to a degree where I haven’t got answers for months or have got what I have paid for. Through a great number of years, I have used a program from a different provider, and I have been satisfied especially with some of the program versions. I am very depending of having a reliable desktop search program. Review collected by and hosted on G2.com.Ī review of the use of the desk-top search program LOOKEEN It's a shame because the product itself was pretty good, and I would have gladly given it a positive rating and written a positive review if the customer service was trustworthy and answered my messages, but since that's not the case, I can only advise you against this product because you have no assurance of getting answers to your questions if you have problems. If I were you, I would look for an alternative elsewhere. ![]() They could at least take the time to answer the messages that are addressed to them. This is a company that has no consideration for their customers and will make you pay for an upgrade even if you bought the previous version a few days before the release. If, like most people, I had bought the product several months ago and was asked to pay for the upgrade, I would have found this normal, but in my case, it's not normal at all and the worst thing is that they don't even bother to answer questions by e-mail. If I had waited, I would have paid $69 for version 12 instead of paying about $150 for both versions. I bought Lookeen 10, and just a few weeks later, Lookeen 12 was released, for the same price and I was asked to pay for the upgrade while others would have given me the upgrade for free because I bought the previous version only a few weeks before the release and they never mentioned that Lookeen 12 would be released soon otherwise I would have waited before investing in their software. ![]()
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